Terms of Service

Logistics Service Terms

LOWEX TECHNOLOGY LIMITED is a logistics solutions provider in SINGAPORE , aiming to revolutionize global supply chain management. Logistics services are the backbone of international commerce, connecting businesses and consumers worldwide. Services are provided by onowatch SUITE 1701-02, 17/F 308 CENTRAL DES VOEUX 308 DES VOEUX RD CENTRAL HONG KONG. (SUITE 1701-02, 17/F 308 CENTRAL DES VOEUX 308 DES VOEUX RD CENTRAL HONG KONG) (referred to as “onowatch” or “We”).

1. Service
1.1 Scope: This Agreement governs access to and payment for logistics Services. You may access and use logistics solutions in accordance with this Agreement and our Operations Policy.
1.2 Availability: onowatch will make reasonable efforts to ensure service continuity. Service may be interrupted due to force majeure events, system maintenance, or network issues.

2. Use of Service
2.1 Access Rights: Grants limited, non-exclusive rights to use logistics services during active subscription periods.
2.3 Account Requirements: Users must be ≥18 years old with valid registration. Maintain accurate company/contact information.
2.4 Equipment: Users responsible for compatible hardware/software required for service access.

3. Payment & Billing
3.1 Service Plans: Fees based on selected logistics tier (e.g., Standard, Premium, Enterprise).
3.2 Payments: Must provide valid payment method. Currency as quoted at purchase.
3.4 Taxes: All applicable taxes are customer responsibility.
3.5 Pricing Changes: onowatch reserves right to modify plans/pricing.

4. Limitations & Liability
4.1 Prohibited Acts:

Reverse engineer service infrastructure
Unauthorized data scraping/extraction
Upload sensitive cargo documentation violating data laws
4.3 Indemnification: Customer liable for claims arising from breach of terms or illegal cargo.
5. Intellectual Property
5.1 All onowatch systems, software, and processes remain exclusive property. No rights transferred.

6. Data Processing
6.1 Account Data: Processed per Privacy Policy.
6.2 Cargo Information: Customer warrants legal right to process and transmit shipment data.

7. Third Parties
7.1 May use subcontractors for service delivery.
7.2 Linked services (e.g., customs portals) governed by third-party terms.

8. Warranty
8.1 Services provided “AS IS”. Disclaims merchantability/fitness warranties.
8.2 User warrants:

Registration accuracy
Legal capacity to contract
Compliance with transport regulations
Non-automated access
9. Liability Limits
9.2 Maximum liability = Fees paid in preceding 6 months.
9.6 Force Majeure: Not liable for service disruptions beyond reasonable control.

10. Term & Termination
10.2 May terminate subscription at current plan’s expiration. No refunds for prepaid periods.
10.3 onowatch may terminate for material breach or operations policy violations.

11. General
11.2 Amendments posted online. Continued use = acceptance.
11.5 Governing Law: Estonian law applies. Disputes in Estonian courts.

12. Contact
Service Support: support@onowatch.com
Hours: Mon-Fri 10:00-19:00 (HKT)

16. Key Definitions
b. Agreement: These Terms
d. Cargo Data: Shipment details provided to service
f. Customer Materials: Documentation/logos provided by customer
i. Trial Services: Limited-time free service offerings
n. Service Plan: Selected logistics solution package
p. User: Authorized personnel accessing service

Refund Policy
Refund conditions:
a) Requests within 7 days of payment for unused services
b) Partial refunds may apply for:

Uninitiated shipments
Service disruptions verifiable as onowatch’ responsibility
Exclusions: Enterprise plans, custom clearance fees